DEMANET INTERNATIONAL only offers high quality products, 100% ORIGINAL. Before each shipment all the products pass a quality control to avoid any error that may exist.
All our shipments made through private carrier include a Full Risk Insurance against losses, breakages or any defect that may affect the package during transport. It is very important that when you receive the order, check that the package is in good condition. If the package is open, damaged or has a hole, you should not accept it. In that case, indicate the reason on the delivery note that will be provided by the courier and contact us to inform us and solve the problem quickly.
Before making any return the customer should contact our sales department through the e-mail firstname.lastname@example.org or by phone (+34) 93 895 78 38 where we will indicate how to proceed with the return. Keep in mind that no refund will be made that has not been previously communicated. To accept the return, the product and its packaging must be in perfect condition and keep all accessories and all documentation of origin.
The consumer should know that, if the product is not returned in the same packaging of origin within the warranty period, the company will not be responsible for the additional costs of shipping or repair.
Defective product of origin
In case the product is defective of origin the return is guaranteed. Once we receive the defective product we will proceed to the repair, replacement or discount in the price, procedures that will be free for the consumer and user. The consumer and user must inform the seller of the incident within two weeks of the delivery of the material.
If there are errors in the interpretation of the measures by Demanet, it would enter into warranty service. In the event that the error is in the taking of measures by the client, it would not enter into warranty service.